Welcome to Pakora Shack. By accessing or placing an order on pakorashack.co.uk, you agree to the following Terms and Conditions. Please read them carefully before using our website or services.

1. About Us

Pakora Shack (“we”, “us”, “our”) operates as a food service providing freshly prepared meals for delivery and collection.
Website: pakorashack.co.uk

2. Use of Our Website

By using our website, you agree that:

You are at least 18 years old or have permission from a parent/guardian.

You will not misuse the website or violate any laws.

You will provide accurate information when placing an order.

We reserve the right to update, modify, or remove any content or service on our website at any time.

3. Ordering & Payments

3.1 Order Process

When placing an order, you must provide accurate contact details, delivery address, and payment information.

3.2 Payment

Payments must be made at checkout using the available payment methods. All prices shown include applicable taxes unless otherwise stated.

3.3 Order Confirmation

You will receive an order confirmation via email or SMS. This confirmation does not guarantee acceptance; we reserve the right to cancel or decline any order.

3.4 Cancellation by Customer

Once food preparation begins, orders cannot be cancelled or refunded.
If you need to cancel immediately after placing the order, contact us as soon as possible.

3.5 Cancellation by Us

We may cancel your order if:

Items are unavailable

We cannot reach you

Delivery address is outside our service area

Payment fails or appears suspicious

Refunds (if applicable) will be issued back to your original payment method.

4. Food Allergies & Dietary Information

It is your responsibility to inform us of any allergies or intolerances before ordering.
While we take precautions, all dishes are prepared in a kitchen that handles:

Nuts

Dairy

Gluten

Soya

Mustard

We cannot guarantee that any item is completely allergen-free.

5. Delivery & Collection

5.1 Delivery

Delivery times are estimates and may vary due to:

Weather conditions

Traffic

Kitchen demand

Third-party delivery providers

We do not offer refunds for delays outside our control.

5.2 Incorrect or Incomplete Address

If the address provided is incorrect or incomplete, we may cancel the order or charge an additional delivery fee.

5.3 Collection Orders

You are responsible for collecting your order at the chosen time.
Uncollected orders will not be refunded.

6. Refunds & Returns

Due to the nature of food products, refunds are only issued if:

The order was incorrect

Items were missing

The food was not prepared to standard

You must notify us within 1 hour of receiving the order and provide proof (photo or video).

Refunds are issued only at our discretion.

7. Pricing & Availability

Prices and menu items may change without notice.
We reserve the right to:

Update prices

Modify the menu

Limit quantities

Remove or add items

8. Intellectual Property

All website content including:

Text

Images

Logos

Menu information

Branding

belongs to Pakora Shack and may not be copied or reproduced without permission.

9. Limitation of Liability

Pakora Shack is not liable for:

Allergic reactions due to failure to check allergen information

Delays in delivery caused by third parties

Loss or damage beyond our reasonable control

Misuse of our website

To the fullest extent permitted by law, our liability is limited to the value of your order.

10. Privacy Policy

Please refer to our Privacy Policy to understand how we collect and protect your personal information.

11. Changes to These Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a new “Last Updated” date.