At Pakora Shack, we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you visit pakorashack.co.uk or interact with our services.

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1. Who We Are

Pakora Shack (“we”, “us”, “our”) operates the website pakorashack.co.uk and provides online food ordering services.

2. Information We Collect

We collect personal data in the following ways:

2.1 Information You Provide Directly

When you:

• Place an order

• Create an account

• Contact us

• Subscribe to updates

• Submit forms on our website

We may collect:

• Name

• Email address

• Phone number

• Delivery address

• Billing details

• Special notes (e.g., allergy or dietary notes)

• Any messages you send us

2.2 Automatically Collected Information

When you browse our website, we may collect:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on pages

• Cookies and tracking data

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3. How We Use Your Information

We use your data to:

3.1 Provide Our Services

• Process and deliver your food orders

• Communicate about order status or delivery updates

• Manage payments and billing

3.2 Improve Customer Experience

• Analyse website usage

• Improve our menu, services, or website

• Personalise your experience

3.3 Communication

• Respond to enquiries

• Send updates or promotional messages (only with your consent)

• Notify you of changes to our services

3.4 Legal Obligations

• Prevent fraud

• Comply with UK laws (GDPR, Data Protection Act 2018)

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4. Legal Basis for Processing

We process your personal data based on:

• Contract – to fulfil your order

• Consent – marketing communication

• Legal obligation – tax, accounting, fraud prevention

• Legitimate interest – website improvement, customer service

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5. Sharing Your Information

We only share your data with trusted third parties when necessary:

5.1 Service Providers

• Payment processors

• Delivery partners

• Website hosting providers

• Email/SMS notification tools

These partners only receive the data required to perform their services.

5.2 Legal Requirements

We may share data if required by law, regulation, or to protect our business rights.

We NEVER sell your personal data to third parties.

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6. How We Store & Protect Your Data

We use appropriate technical and organisational measures to protect your information from:

• Unauthorised access

• Loss or theft

• Misuse

• Modification

Your information is stored securely on UK or EU-based servers, in compliance with GDPR.

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7. How Long We Keep Your Information

We keep your personal data only as long as necessary to:

• Provide services

• Maintain business records

• Comply with legal requirements

Example retention periods:

• Order records: 6 years (HMRC requirement)

• Marketing data: Until you unsubscribe

• User accounts: Until deleted by you or after inactivity period

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8. Cookies & Tracking Technologies

We use cookies to:

• Improve website performance

• Analyse visitor behaviour

• Remember your preferences

• Enable secure checkout functionality

You can control cookies via your browser settings.

A detailed cookie policy can be added if needed.

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9. Your Rights Under GDPR

You have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion (“right to be forgotten”)

• Restrict processing

• Withdraw consent at any time

• Request data portability

• Object to certain types of processing

• Submit a complaint to the ICO (Information Commissioner’s Office)

To exercise any of these rights, email us at [Insert Email Address].

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10. Children’s Privacy

Our website is not intended for individuals under 16 years of age.
We do not knowingly collect data from children.

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11. Third-Party Links

Our website may contain links to other websites.
We are not responsible for their privacy practices or content.

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12. Changes to This Privacy Policy

We may update this policy from time to time.
Changes will be posted on this page with a new “Last Updated” date.